Got another wackey email from my pal Jerry whose living it up (going completely insane) in India. Coincidentally, I spent some time chatting online with a Dell tech support rep. named Tewisha. Here's the transcript (which frighteningly landed in my mailbox the instant I hit the end chat button):
Agent (RTS Tewisha C): "Thank you for patiently waiting. You have reached Dell Hardware Warranty Chat Support. My name is Tewisha and I will be assisting you today. Would you please provide details about the issue you’re having?"
ME: "I've installed Windows Vista and the driver for DVD ROM won't work - "HL-DT-ST GDR8084N" I've tried all of the firmware updates on the website but none are for this specific drive"
Agent (RTS Tewisha C): "Chris have you chatted with Dell about DVD driver?" What kind of stupid question is this? Just seconds before Tewisha was certain to remind me that I had reached Dell Tech Support and here she is asking me if I've chatted with Dell - perhaps she's on the verge of Alzheimers.
ME: "That's what I'm doing right now."
Agent (RTS Tewisha C): "To ensure we are working with the correct system, are you chatting about the optigx620 listed on your account?"
ME: "Yes, optigx620 is correct."
Agent (RTS Tewisha C): "I will be more than happy to get your issue resolve today! Give me 3-5 minutes while I document the issue and check to see if there is a driver available." There was a brief, very brief, moment where I held out hope - fool that I am.
Agent (RTS Tewisha C): "You are welcome."
10 minutes later...
Agent (RTS Tewisha C): "Thank you for holding. I apologize for the delay. System is currently updating." Now we aren't getting somewhere!
ME: "No problem"
Agent (RTS Tewisha C): "Chris what you will have to do is contact is Microsoft." Great, so I should call Microsoft about a problem I am having with a piece of hardware in my Dell computer, one of 200 recently purchased Dells...Hmmm.
ME: "So you do not have a driver?"
Agent (RTS Tewisha C): "I don't see a driver for the DVD drive on support.dell." Odd to me that Tech support only has the same resources as I did - I did mention earlier in this conversation that I exhausted the possibility of Dell's website.
ME: "have a nice day."
I guess I know who I won't be purchasing a computer from.