In the computer lab today, a guys asks for my help. He logs in and gets this error indicating that he is on a temporary profile and no work can be saved. He mentions he had that before but didn't know what it meant, so he ignored it and then he typed a whole paper, saved it and logged off. Now he’s upset that his paper didn’t save, even though it indicated that nothing would be saved. Then, he opens a new document and starts typing again, pauses and asks if he should switch computers.
The dilemma - Do I cut this guy any kind of a break at all?